Shipping & Returns

Shipping customers:

Transportation is free for orders over the following amounts and destinations. He also indicated increases for lower orders. 

Shipping & Returns

Shipping distributors:

Transportation is free for orders over the following amounts and destinations net of tax. He also indicated increases for lower orders. 

Deadlines: 

The terms of manufacturing our products is 10 days, but the transport time. Delivery times quoted are usual. In the event that there is any breakdown or unavailability timely stock an item we will contact you immediately to report the new delivery date or, if not possible to serve the product, proceed to its cancellation. In any case, a delay in delivery the deadlines specified shall not entitle the customer to demand compensation.

Warranty:

Our products have a five year warranty. The only part that is not covered in the warranty are toilet brushes. The warranty does not cover misuse of any item. To access the guarantee is necessary proof of purchase. The warranty does not cover shipping costs or return the item.

Satisfaction or refund

If the customer is not satisfied with your product, the deadline to apply for a refund set forth in 10 calendar days from receipt of order. In this case, shipping and collection borne by the customer.
Before making such refund the customer must contact our sales department within the time indicated by e-mail info@artehierro.com, telephone or fax 900 844 049 where we will indicate how to proceed with the return . There will be no refund has not been previously communicated.

To support the return of the product and its packaging must be in perfect condition and preserve all original accessories and documentation. The article to be returned must be properly packaged for return.

Important:

No refunds will be forwarding or make any merchandise until it has verified the receipt and status of the product, packaging and accessories item being return or exchange.

Faulty product origin or broken connections: 

Once it receives the defective product will be sent to another. In this case the change will always be for the same item or reference. You will only be billed for the first shipment, taking over the manufacture of postage for the return and redelivery. If you wish to make an exchange for another item, the cost of return and new shipment will not be made.

Important:

In case of defective delivery by the transport agency. Score in the delivery order of the agency and report the incidence (breakage, product defect, etc..) Immediately (24h) to the factory.

Product by mistake, do not respond to the request: 

The factory will bear the costs of collection and delivery of wrong product corresponding to the order made.

If it is a gift may be changed if the product has not been opened and is in perfect condition. He never refunded the purchase but it can effect change on an item for the same amount or higher. Shipping costs and the price difference if any, shall be borne by the person making the change.